Welcome to Boddington Koi.

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FREE DHL EXPRESS Delivery on orders over £50(See T&C's for exceptions.)

Terms & Conditions

DRY GOODS GUARANTEE

We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us with your receipt within 30 days, unused and in its original packaging. This does not affect your statutory rights.

If an item falls faulty within the guarantee period, Boddington Koi will return the goods to the manufacturer for repair or replacement, dependent on the manufacturer’s policy.

The company does not pay, return postage, or for any costs incurred with the return of faulty or unused goods. Returned parcels remain the customer's responsibility until safely received by us.

 

PRICE INCREASES

Unfortunately, we are issued with many price increases every year, which take immediate effect!

As it is impossible to reflect these increases on our website, with such short notice, we may need to contact you to advise of an increased price payable, for some products. 

You can call 07760 245896, to check on product prices before ordering. We apologise for any inconvenience caused.

NON-STOCK & CUSTOM-BUILT ITEMS

Please note that with goods that are not generally carried in stock or custom-built items, pre-payment is required when placing order and payment is non-refundable.

MAIL ORDER GOODS

Any items received damaged should not be signed for and returned immediately to the delivery person.

Items opened after delivery that are found to be damaged, faulty or incomplete must be notified within 24 hours of receipt.

 

All orders over the value of £50.00* are free of delivery charge

(*With the exception of some items, such as, products over 1m, some bulk items, and exluded postcode zones.)

All orders under the value of £50.00 will incur a delivery charge of £5.95 + VAT

 

EXCLUDED POSTCODE ZONES

Customers ordering to the postcode zones below will incur a £13.95 shipping charge for orders under £50, and a £7.95 shipping charge for orders over £50

AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV52-IV54, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, 

BT, HS, IV41-IV49, IV51, IV55, IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE, IM